About us
An independent coordinator, not a hospital
We are a patient-coordination company based in Hong Kong. We do not diagnose, we do not treat, and we do not take money from hospitals. We make a foreign health system legible, then we run the logistics around it.
Independent patient coordination. Zero markup on your hospital bill. Not medical advice.
Our mission
Make a foreign hospital system legible, then get out of the way
Treatment abroad is usually described as a price comparison. In practice the price is the easy part to research and the least likely thing to go wrong. What fails is everything around it: records that never reach the right department, an appointment booked with the wrong subspecialty, a consent form signed in a language the patient does not read, a discharge summary nobody at home can act on.
So we built the company around coordination rather than sales. One coordinator owns your case. The hospital's own international department quotes you directly, at the rate it publishes to any self-paying foreign patient. We add nothing to that bill, and we are paid a flat fee that you see before you decide anything.
Independence is the part that matters. If the honest answer is that your condition is better treated at home, that a cheaper hospital is the better match, or that no one can promise you the outcome you are hoping for, we say it — because no hospital pays us to say otherwise.
Independence before volume
We are paid by patients, not by hospitals. That is why we can tell you that a cheaper hospital is the better match, or that you should not travel at all.
Numbers before persuasion
Every proposal comes with a written cost range from the hospital, an itemised basis for it, and a plain statement of what could move it. No range, no proposal.
Logistics as a clinical service
Interpretation at consent, a coordinator at every appointment and a bilingual record set are not extras. Getting these wrong is how medical travel goes wrong.
Reference figures
The company in four numbers
These are our own operating figures, taken from the last quarterly review. They describe our workload and our pricing — not clinical outcomes, which no coordination company can claim as its own.
Figures are reviewed each quarter and were last checked on 1 August 2026. A "case" means a coordination engagement that reached at least a hospital proposal; it is not a measure of treatment volume, and it says nothing about how any individual patient fared.
The team
Six people, six jobs, one case file
Small on purpose. You will deal with your coordinator most of the time, and with the specialist leads below only when your case needs them.
Wei Zhang
Chief executive
Spent nine years running the international patient office of a Shanghai teaching hospital before co-founding China Medical Guides.
Amara Osei
Head of clinical liaison
A registered nurse by background. Her team prepares the file that goes to each hospital and checks that a case is suitable for referral at all.
Marcus Lai
Director of hospital partnerships
Maintains the directory, the accreditation records and the direct contacts inside each international department.
Priya Raghunathan
Head of patient coordination
Runs the coordinator team. Every patient gets one named coordinator who stays with the case from first message to follow-up.
Hannah Beckett
Head of editorial
Former health journalist. Owns the sourcing standard, the quarterly review cycle and the corrections log.
Tomás Ferreira
Data protection officer
Responsible for records handling, retention and deletion requests, and for the annual review of our data-processing agreements.
Pricing model
How we are paid
One flat service fee, paid by you. Zero markup on the hospital bill. No commission, rebate or referral payment from any hospital, at any stage.
The whole pricing model, in six lines
Editorial guidelines
Six rules our publishing depends on
These apply to every hospital profile, article, cost page and answer on this site. They exist because medical-travel marketing is largely unregulated, and because a reader cannot check a claim they cannot trace.
Sourcing
Every clinical or statistical claim in an article carries a source: a named journal, a public dataset, a hospital's own published figure or a regulation. If we cannot source a claim, we cut it rather than hedge it.
Review cadence
Hospital profiles are reviewed quarterly. Accreditation status is re-checked every six months. Cost pages are refreshed whenever a partner publishes new prices, and at least twice a year. The review date is shown on the page.
Corrections
When we get something wrong we correct it in place, note the change and its date at the top of the page, and keep the earlier wording in the corrections log. We do not edit silently.
No paid placement
Hospitals cannot pay for a listing, a badge, a better position in search results or a more favourable write-up. Ordering in the directory is set by the filters and sort options you choose.
Disclosure
Any commercial relationship that could affect a page is disclosed on that page, in plain language, at the point where it matters. We do not publish sponsored articles or advertorials.
Medical review
Clinical content is reviewed by a licensed physician before publication and re-reviewed at least annually. Where a named clinical reviewer is not available, the page is published as access, cost and process information only — never as clinical guidance.
How to challenge something we published
Write to hello@chinamedicalguides.com with the page address and the sentence you believe is wrong. We acknowledge corrections within two business days, publish the outcome in the corrections log, and tell you what changed. If a correction is warranted we make it whether or not it flatters a partner hospital.
Talk to a coordinator, not a sales team
Free records review, a named specialist, and a written cost range from the hospital before you commit to anything. If China is the wrong answer for your case, we will tell you that too.